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Customer Satisfaction is of the utmost importance at Kooka LLC. We would like to
inform all of our customers that our shipping department is closed on weekends
(Saturdays and Sundays) and holidays. Any inquiries over the weekend regarding
shipping will be answered at the beginning of the week.
1. All orders placed through this web site must be shipped to the shipping
address provided in your invoice
2. We DO NOT allow will call or pick up of items for online purchases due to
3. All limited availability and/or exclusive items are limited to one per person,
4. Multiple orders cannot be combined
5. No sales or shipping to Countries, States, Provinces, Counties or Cities where
items are prohibited
6. No sales or shipping to minors, or to adults intending to distribute or resell
items to minors
7. All customers are responsible for knowing and following the laws which they
We strive to offer all of our customers the most reliable options for shipping.
All orders will be packaged within 1 to 2 business days from the date you place
your order and will be picked up by USPS or FedEx the following business day,
regardless of the shipping option you choose.
Ex. If you place an order Friday and choose FedEx Priority Overnight, your
order will not be processed or picked up by FedEx till the following Monday and
be delivered to you the business day after. Shipping days/times are only estimates
by the courier and are not guaranteed unless expressed by the shipping courier.
Domestic orders can take 1 to 15 business days to reach their intended destination and
can be delayed due to weather or other factors that we, Kooka LLC, CANNOT control.
Time frames specified are only estimates from the shipping couriers and are not
guaranteed by us, Kooka LLC.
Weather and other conditions can affect delivery times. Invoices are processed in
the order they are received. If there were many orders placed over the weekend,
then there could be a possible delay in getting your order out. FedEx and USPS
does not deliver on weekends or major holidays.
Please remember that once a package leaves our facility, we no longer have
control of the item. However, we will try our best to assist all of our customers in
locating their package if it is ever lost during transit. It is up to the customer to be
aware of their laws regarding ordering e-liquid/receiving e-liquid/ and any other
restrictions regarding other vapor related products. It is always the responsibility of
the customer to only order what is allowed for you to receive. All batteries or devices
with built in batteries cannot be shipped domestically overnight (lithium ion batteries
cannot be shipped via air due to new laws regarding shipping restrictions of batteries)
and must be shipped ground. For further information regarding restricted items, please
email us at firstname.lastname@example.org.
SIGNATURE CONFIRMATION POLICY
“SIGNATURE CONFIRMATION” upon delivery is a safety feature that we
offer all of our customers for FREE. If you wish to take advantage of this
feature, please note it in the message section at check-out.
If you do not note this at check-out, you are denying this feature. By denying
signature confirmation, you, the customer, understand that you have waived
your right to a security measure that we, Kooka LLC, have tried to provide you
for the safety of your order. By denying signature confirmation, you agree that if
your package is lost or stolen but shows delivered by USPS or FedEx to the
shipping address you provided, we, Kooka LLC, will not be held liable or
responsible for your lost or stolen item(s). Should you have any questions
regarding the recent update to our Shipping Policy, please feel free to email us